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FAQ - Automatic Discount

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Q Can I automatically apply a discount specific to a product variant?
A. With Shopify's new discounts, yes you can via the Discounts section.

Q. Can I create a promo on 1 specific product in 1 specific collection?
A. Yes. Here's how: https://www.youtube.com/watch?v=x3TtMkxtub4.

Q. Can I create a promo If products A and B are in the cart, give B for free?
A. Yes. Here's how: https://tabarnapp.com/give-product-b-free-if-product-a-is-in-the-cart/.

Q. Can I give X% off if a specific product is bought?
A. Yes. Here's how: https://tabarnapp.com/how-to-make-a-promotion-that-gives-a-25-discount-if-a-specific-product-is-bought/.

Q. Can I create a Facebook ad or a newsletter with a link to my product in sale that will automatically apply a discount at the checkout?
A. Yes. Here’s how to create discount links that you can put in your ad banner or your next newsletter: https://youtu.be/TYuQUGGC8uI.

Q. Can I create tiered pricing (tiered discounts), for example 5% if $50 spent, 10% off if $100 spent, 20% off if $200 spent.
A. Yes. Here’s how: https://youtu.be/Z8HyUh_1d2w.

Q. Can I use the Automatic Discount rules to create a promo “Buy 2 get 1 free”?
A. Yes. Here’s how: https://youtu.be/Zv99NHd6q1I.

Q. Can I use the Automatic Discount rules to create offer free shipping if customers spend over $100?
A. Yes. Here’s how: https://youtu.be/sQKEMXPwDJc.

Q. I’m selling to some wholesalers, can I automatically apply a discount to a collection where I include all the products for the wholesalers?
A. Yes. Here’s how: https://youtu.be/Y3YPPffew6Y.

Q. Can I display a popup or a notification bar to let my customers know that they will get an automatic discount applied at checkout?
A. Yes. You can have a popup or a notification. You choose. Here’s how: https://youtu.be/HbXBbujJ1hg.

*Q. Can I track which discounts perform best?
A. Yes. Make sure you are on the premium plan. Scroll down to the Statistics section. Here's an example: https://tabarnapp.com/track-your-top-discounts-daily-on-shopify/

*Q. Can I give automatic discount based on customer groups?
A. You can use customer tag rules, using the Advanced Discount Rules paid add-on (one-time fee).

The app doesn’t work, what can I do?

Q. The Discount Links or the Discount Rules are not working, what should I do?
A. First, check if the discount code exists in your Discounts section in the left menu of your Shopify store. Then check if you put the same discount code where it should be for the link (or the rule) to work.

Q. I tested once and it worked, but the other times it didn’t.
A. If you test really hard several times in a short period of time, it’s not a typical use case of a customer. The discount will be automatically applied once per user per session. Try to test in incognito mode or with another browser.

Q. The rule is applied at checkout, but if I go back and edit the cart, then go back again to the checkout, the same rule is still applied.
A. This shouldn't happen. Maybe try another cart type for the cart page (instead of the popup cart or modal cart for example).


*Q. I tried everything but the app still doesn't work! *A. Go inside the file called theme.liquid in Online Store > Theme > Edit Html/Css. Search for </body>
Then, insert this line of code
<script type='text/javascript'> tbn_cart = {{cart | json}} </script><script type='text/javascript' src="https://cdn.tabarn.app/cdn/automatic-discount/wallsh_dp.min.js"></script> right after </body>.

If you still have problems, send a zip copy of your theme to support@tabarnapp.com.

Q. I test on mobile at blazing speed and I click-click-click until I reach checkout and it didn't work.
A. Usually when we test we don't reproduce the behavior of a real customer who would take more than 2 seconds to purchase a product, at least the time to read the title and some description. Our app needs a bit of time to fire automatically the discount, which means more than a tiny fraction of second, especially if you have a lot of other apps and/or a slow theme. To solve it, you can try to test a bit slower. Make sure you clear your cache or test incognito.

Q. My store requires login before checkout. Is that causing the Automatic Discount not to work?
A. The app can't work right now if you require sign in / sign up before a purchase. The reason is that we use a cookie to make it work, and the login is not saved in a cookie. If the customer is already signed in when he reaches your store it should work. But if he has to sign in just before checkout, it won't. To make it work, switch from “Accounts are required” to “Accounts are optional”.

Put accounts optional in your Shopify accout

Q.Is your Automatic Discount app able to apply a discount based on what shipping rate the customer uses at checkout?
No sorry.

Q. Is the app work with Paypal or other additional checkout buttons?
It works if the Paypal button (or any additional checkout button) is located in the CHECKOUT page. It won't work if the button(s) is located in the Product page (Buy Now) or in the Cart page. Here's the official answer of Shopify Support:

Peter here from Shopify Support!

If your customers select the Paypal option from the cart page vs when completing the purchase through the checkout process then they would lose out on the ability to add a discount code to the order. This is due to how the Paypal integration works as it automatically redirects the customer before a discount code can be applied.  

Have a question?

Step 1: Add support@tabarnapp.com as a staff member https://help.shopify.com/manual/your-account/staff-accounts

Step 2: You can restrict permissions to Themes, Apps and Discounts sections

Get In Touch

Tabarnapp's mission is to help you get the most of each visit on your Shopify store.

E: support@tabarnapp.com